Cancellation policy
01. Pre-Orders
Certain Xander Jane pieces may be available for pre-order. These items will be clearly identified as pre-order products, with estimated processing and shipping timelines provided at the time of purchase.
Any applicable deposit, payment schedule, or remaining balance will be disclosed at checkout.
02. Order Cancellations
Cancellation requests must be submitted before an order has been confirmed by Xander Jane.
Once an order has been confirmed, cancellations for change of mind, personal preference, or sizing-related reasons generally cannot be accommodated, as production or order fulfillment may have begun.
To request a cancellation, please contact our Customer Care team at info@xanderjane.com as soon as possible.
If a cancellation is approved, any payment already collected for the cancelled order will be refunded to the original payment method.
03. Delays and Order Fulfillment
If we are unable to fulfill a pre-order within the communicated timeframe, we will notify you of the updated estimated shipping date and provide information about your available options, including cancellation and a refund where required by applicable law.
04. Exchanges and Store Credit
Once an order has been delivered, eligible items may be exchanged or returned for store credit within 14 calendar days of delivery, subject to our Return, Exchange & Store Credit Policy.
Bespoke, personalized, and other items designated as Final Sale are excluded from voluntary exchanges and store credit, except where required by applicable law.
05. Consumer Rights
Nothing in this policy limits or excludes any rights or remedies available to customers under applicable consumer protection laws.
