Order information cannot be changed once an order has been placed. Many of our items are made to order; please allow up to 14 days for these to ship. Items available for immediate shipping will be sent out within 2-3 days.

We accept the following payment methods: Visa, Mastercard, American Express, Discover, JCB, and UnionPay.

For your security, the billing address provided at checkout must exactly match the billing address associated with your credit card. If the addresses do not match, your order may be delayed, declined, or require additional verification before it can be processed.

If you need to cancel an order, please contact our Customer Care team as soon as possible by email. Please note that we are unable to cancel certain orders, including those that have already been shipped or have been personalized.

After an order is placed, a temporary authorization hold for the full order amount may be placed on your credit card.

Your credit card will be charged once your order has been confirmed, typically within 1–3 business days. The temporary authorization placed on your account at the time of purchase will then be converted into a permanent charge for the total order amount.

Orders may also be cancelled if the customer information provided is incorrect, incomplete, or inconsistent. If you would like to proceed with your purchase, please verify that all credit card, billing, and shipping information is accurate, then place a new order through our website or contact Customer Care by email for assistance.

We are pleased to offer complimentary standard shipping on all orders. Every shipment is fully insured and requires a signature upon delivery to ensure your purchase arrives safely.

Standard delivery typically takes 1–7 business days, excluding processing times. Once your order has shipped, you will receive a tracking number via email. Tracking information can also be accessed through the Order History section of your My Account page.

Please note that we are unable to ship to P.O. Boxes or freight forwarding addresses.

Please note that all orders require a signature upon delivery. If no one is available to sign for your package, the carrier will typically make additional delivery attempts or provide instructions for arranging redelivery or pickup at a nearby carrier location.

If you experience any issues receiving your shipment, please contact our Customer Care team and we will be happy to assist.

If you need to make changes to your shipping information, please contact our Customer Care team as soon as possible. We will do our best to accommodate your request before your order is processed and shipped.

Orders can currently be shipped to addresses within Canada, the United States, Australia, Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, the Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, the United Arab Emirates, and the United Kingdom.

Estimated shipping timelines after dispatch are:

Canada: 1–7 business days

United States: 2–7 business days

International: 3–7 business days

Please note that all delivery timeframes are estimates only and are subject to customs clearance delays for international shipments, as well as potential carrier delays, weather disruptions, holidays, incorrect address details, or other circumstances outside of our control.

All orders are shipped in our signature Xander Jane jewelry box.

To ensure your order arrives in pristine condition, most shipments are further secured in an additional white protective cardboard box. This outer layer is used exclusively for transit protection and helps safeguard the Xander Jane jewelry box during shipping.

Registered customers can sign in to view their order status, track shipments, and access their order history.

Tracking numbers can take up to 24 hours to activate after dispatch. If yours still isn’t working after that, please get in touch with our Customer Care team.

Returns are accepted within 14 days of receiving an item for exchange or store credit. 

If you would like to return an item, please contact us with the request and details of your order.  Our Customer Care team will respond within 1 business day with full return instructions.

All items must be in their original condition and have all original packaging in place at the time of the return.  

Returns must be accompanied by a sales receipt or packing slip and received unaltered, unworn and include all original packaging. Some exclusions may apply. Please see our return policy for additional details. Because many of our pieces are made to order, we’re unable to offer refunds to the original payment method, eligible items may be exchanged or converted to store credit within 14 days of delivery.

To begin a request, please contact us with your order number and details of your request. Our Customer Care team will reply within 1 business day with instructions.

Selected rings may be eligible for resizing, depending on the design. Please contact our Customer Care team for more information.

We are committed to helping you enjoy your Xander Jane jewelry for years to come and offer repair services for all of our pieces.If your piece ever requires servicing, please contact our Customer Care team and include photos of the damage. We will review the item and provide a repair assessment along with any applicable service options.

Please note that shipping costs, as well as any applicable duties and taxes, are the responsibility of the customer.