Privacy policy

Last Updated: May 2026

Xander Jane LTD values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit xanderjane.com, place an order, subscribe to our newsletter, communicate with us, or otherwise interact with our website, products, and services.

For the purposes of this Privacy Policy, "Site" refers to xanderjane.com, and "we," "us," or "our" refers to Xander Jane LTD.

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01. Information We Collect

Personal Information We Collect

We may collect personal information when you visit our Site, create an account, place an order, subscribe to our newsletter, contact us, or use other services and features available on our Site.

The personal information we collect may include, as applicable:

• Name
• Email address
• Billing address
• Shipping address
• Phone number
• Order details
• Payment-related information
• Customer service communications
• Marketing preferences
• Information provided when requesting support, repairs, exchanges, or store credit
• Any other information you voluntarily provide to us

You may browse our Site anonymously. However, certain personal information is required to complete orders, process payments, arrange shipping, provide customer support, prevent fraud, or operate the Site.

Payment information is processed through secure third-party payment providers. Xander Jane LTD does not store full credit card details on its own servers.

Technical and Usage Information

We may collect technical and usage information when you interact with our Site. This may include browser type, device type, operating system, internet service provider, IP address, pages viewed, referring pages, time spent on the Site, general location information, and other technical details about how you connect to and use our Site.

This information helps us assess Site performance, enhance user experience, identify technical issues, maintain Site security, and better understand how visitors use our Site.

Cookies, Pixels, and Similar Technologies

Our Site may use cookies, pixels, tags, and similar technologies to enhance your experience, remember preferences, improve performance, analyze traffic, support marketing, and measure advertising effectiveness.

We may use these technologies directly or through third-party service providers, including analytics providers, advertising partners, email marketing platforms, and e-commerce service providers.

Cookies and similar technologies may help us:

• Remember your preferences
• Maintain shopping cart functionality
• Understand how visitors use our Site
• Improve website performance
• Measure advertising effectiveness
• Deliver or support relevant marketing

You may set your browser to refuse cookies or notify you when cookies are being sent. Some Site features may not function properly if cookies are disabled.

Where available, you may also manage your cookie preferences using tools provided on our Site.

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02. How We Use and Share Information

How We Use Your Information

Xander Jane LTD may collect and use personal information for the following purposes:

To process transactions:
We use the information you provide when placing an order to process payment, fulfill your order, arrange shipping, provide order updates, prevent fraud, and offer customer support.

To provide customer service:
Your information helps us respond to customer service requests, product inquiries, support needs, exchange requests, store credit requests, repair requests, and other communications.

To fulfill and manage orders:
We may use your information to confirm orders, verify payment, arrange insured shipping, provide delivery updates, maintain order records, and manage post-purchase support.

To improve our Site and services:
We may use feedback, usage data, and technical information to improve our website, products, services, policies, and overall customer experience.

To personalize user experience:
We may use aggregated or non-identifying information to understand how visitors as a group interact with our Site, products, and services.

To send order-related emails:
We may use the email address provided for order processing to send order confirmations, shipping updates, delivery notifications, customer service messages, and other information related to your order.

To send marketing emails:
Where you have provided consent, or where otherwise permitted by applicable law, we may send you marketing emails about company news, product updates, promotions, launches, events, and related information. You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

To protect our business and customers:
We may use personal information to detect, prevent, and respond to fraud, unauthorized transactions, security incidents, policy violations, legal claims, or other misuse of our Site or services.

Sharing Your Personal Information

We do not sell, trade, or rent your personal information to others.

We may share personal information with trusted third-party service providers where necessary to operate our business, provide our services, fulfill orders, process payments, ship products, provide customer support, send newsletters, analyze Site performance, support marketing activities, prevent fraud, or comply with legal obligations.

These third parties may include:

• E-commerce platform providers
• Payment processors
• Shipping carriers and logistics providers
• Email marketing platforms
• Analytics providers
• Advertising and marketing partners
• Fraud prevention and security providers
• Customer service tools
• Professional advisors, including accountants, lawyers, and insurers
• Government, regulatory, or law enforcement authorities where required by law

These third parties may use personal information only for the limited purposes required to provide services to us or as otherwise permitted by applicable law.

Third-Party Services

Our Site may use third-party services, including but not limited to payment processors, shipping carriers, email marketing platforms, analytics tools, advertising tools, fraud prevention tools, and e-commerce service providers.

These third parties may collect, use, store, or process personal information in accordance with their own privacy policies and terms. We encourage you to review the privacy policies of any third-party services you interact with.

Our Site may also contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of third-party websites.

Cross-Border Processing

Some of our third-party service providers may process or store personal information outside of British Columbia or Canada, including in the United States or other jurisdictions.

When personal information is processed or stored outside your province or country, it may be subject to the laws of that jurisdiction, including lawful access by courts, law enforcement, or government authorities.

We take reasonable steps to ensure that our service providers protect personal information in a manner consistent with this Privacy Policy and applicable privacy laws.

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03. Data Protection & Your Rights

How We Protect Your Information

We implement appropriate data collection, storage, and processing practices, along with reasonable security measures designed to protect against unauthorized access, alteration, disclosure, loss, misuse, or destruction of personal information, transaction information, and Site data.

Sensitive information exchanged between the Site and users is transmitted over secure, encrypted channels where applicable.

While we take reasonable steps to protect your personal information, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal, accounting, tax, warranty, fraud prevention, customer service, and business obligations, resolve disputes, and enforce our agreements.

For example, order and transaction records may be retained as required for accounting, tax, fraud prevention, warranty, customer service, and legal purposes.

Marketing contact information may be retained until you unsubscribe, withdraw consent, or request deletion, subject to applicable legal and business requirements.

When personal information is no longer needed, we will take reasonable steps to securely delete, anonymize, or dispose of it.

Your Privacy Rights

You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable legal and business requirements.

You may also withdraw consent to certain uses of your personal information, where applicable. Please note that withdrawing consent may limit our ability to provide certain services, including order processing, shipping, customer support, warranty support, exchange processing, or store credit support.

Before responding to certain privacy requests, we may need to verify your identity to protect your personal information from unauthorized access or disclosure.

Depending on your location, you may have additional privacy rights under applicable privacy laws.

Email Marketing and Unsubscribe

If you subscribe to our mailing list, you may receive marketing emails from Xander Jane LTD, including updates about products, launches, promotions, events, and company news.

You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us at info@xanderjane.com.

Even if you unsubscribe from marketing emails, we may still send you non-marketing messages related to your orders, transactions, customer service requests, legal notices, or account activity.

Children's Privacy

Our Site and services are not directed to children. We do not knowingly collect personal information from children under the age of 13, or the age required by applicable law.

If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete that information.

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04. Policy Updates & Contact

Changes to This Privacy Policy

Xander Jane LTD may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page.

We encourage you to review this page periodically to stay informed about how we collect, use, disclose, store, and protect your personal information.

Your continued use of the Site after changes to this Privacy Policy are posted will be considered acceptance of those changes.

Your Acceptance of This Policy

By using this Site, you accept this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Site.

Privacy Contact

If you have questions about this Privacy Policy, our privacy practices, your personal information, or if you would like to make an access, correction, deletion, withdrawal of consent, or privacy-related request, please contact us at: